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Urgent - Fatal system failure (server down / unresponsive). Outage impacting critical system operations. Security breach. License expired. High - Issues that are impacting business operations, including system performance issues. Bug reports for critical parts of the product. Normal - Technical requests, including configuration changes and 3rd party integrations. Bug reports for non-critical parts of the product. Low - Non-technical requests. General how-to questions and feature requests.
We have support agents in the APAC, EMEA and Americas regions. If you select a region, we will do our best to assign your ticket to a support agent near you.
