Critical issues don’t wait for business hours, and no team wants unnecessary downtime. That’s why we make it easy to secure a support option that’s as timely as you need it to be.
GitHub Premium Support goes beyond our standard offering to bring you 24/7, personalized help by phone or email. And SLAs make sure you’ll hear back within 30 minutes for urgent issues and four hours for high-severity issues—for extra peace of mind. All day. Every day.
Everything in standard Enterprise Support, plus:
24/7 phone and web support
Priority ticket handling
Access to Premium Content
Regularly scheduled health checks
Premium Plus Support
Everything in Premium Support, plus:
Named Technical Support Account Manager
Account reviews including proactive guidance based on health checks and ticket analysis
Monthly administration hours
Virtual training class to get your team up to speed on Git and GitHub best practices